Policies

Returns & Exchanges

Sauveur accepts returns only when the item received is the wrong size, is defective, or is not the item you ordered. All other returns are not accepted. Eligible returns must be requested within 30 days of the delivery date and meet the conditions below.

Eligibility for Return

To be eligible for a return, the item must fall into one of these categories:

  • Wrong size — the size received does not match the size ordered, or you need a different size in the same item (exchange).
  • Defective — the item arrived with a manufacturing defect (e.g., faulty stitching, broken hardware, material flaws).
  • Incorrect item — you received a different item than the one you ordered.

In all cases, the following must also be met:

  • The return must be requested within 30 days of delivery.
  • The item must be unworn, unwashed, and free of odors, stains, or damage beyond the original defect.
  • All original tags must be attached and any original packaging included.
  • Proof of purchase (order confirmation or receipt) is required.

We do not accept returns for change of mind, fit preference (other than incorrect size sent), or any reason outside those listed above.

International Duties, Taxes & Customs Fees

All international orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are not included in your order total or shipping cost and are the sole responsibility of the customer.

Sauveur de Dieu has no control over these charges and cannot predict their amount. If a package is refused, abandoned, or returned to us due to unpaid duties, taxes, or customs fees, the order is not eligible for a refund. The customer remains responsible for the original cost of the item and any shipping charges incurred.

Damaged, Defective, or Wrong Item

If your item arrives damaged, defective, or you receive the wrong item, you may request a return or replacement within 30 days of delivery. In these cases:

  • Contact us with your order number and photos of the issue.

  • If approved, a prepaid return label will be emailed to you.

  • Once your return is received and inspected, you will be notified by email if your refund or replacement is approved or rejected.

If a replacement of the same item is available, it will be shipped to you; if not, a refund will be issued to your original method of payment.

Standard Returns (Change of Mind, Size, etc.)

For eligible returns that are not due to damage, defect, or a wrong item:

  • You are responsible for the cost of return shipping.

  • Return labels may be provided and the cost deducted from your refund, or you may ship using your own carrier as instructed on the returns page.

  • Once your return is received and inspected, we will email you to confirm receipt and notify you of approval or rejection of the refund.

Approved refunds will be credited back to your original method of payment within a standard processing time (usually 5–10 business days, depending on your bank or card issuer).

Non-Returnable Items

The following are not eligible for return except where required by law or if defective:

  • Final sale items clearly marked as such at checkout

  • Items returned without tags attached or in visibly worn, washed, or damaged condition

  • Any item returned more than 30 days after delivery

Lost or Stolen Packages

Sauveur is not responsible for lost or stolen packages once the carrier has marked the order as delivered. For delivery issues, please contact the shipping carrier directly with your tracking information.

Incorrect or Incomplete Addresses

If an order is returned to Sauveur due to an incorrect or incomplete address provided at checkout:

  • Reshipment may take up to an additional week from the time the new address is confirmed.

  • Please email us with your updated address, including your order number and “Address Change” in the subject line.

  • You will be responsible for paying the shipping cost if the package needs to be reshipped.